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Motor One: Case Studies

Summary

Case Study: Supporting MotorOne Group with Customer Service and Operations Recruitment

Recruiting customer-facing talent for a national automotive services business

At Woods & Co Recruitment, we understand that in customer-driven businesses, the right support team can have a direct impact on service delivery, customer satisfaction and operational efficiency.

That’s why we’ve been proud to support MotorOne Group, one of Australia’s leading automotive aftermarket and vehicle protection businesses, with recruitment across key customer-facing operational roles. MotorOne operates nationally across automotive services, vehicle protection and customer support, with a broad workforce supporting dealerships, partners and end customers across Australia.

The recruitment challenge

Hiring into customer service and coordination roles can be deceptively difficult, particularly when businesses need candidates who combine communication skills, organisation and strong attention to detail.

MotorOne’s hiring requirements included:

  • Booking Coordinators

  • Customer Experience Specialists

  • Order Administrators

These roles are critical to the day-to-day customer journey, helping ensure bookings are managed efficiently, customers are supported properly and operational processes continue to run smoothly.

In a competitive market, strong customer service and administration talent is often already employed, making proactive recruitment essential.

Our approach

Woods & Co took a targeted recruitment approach focused on identifying candidates with transferable experience across customer operations, service coordination and administrative support.

Our recruitment process included:

  • Talent mapping across automotive, customer service, operations and administrative sectors

  • Proactive outreach to passive candidates, not just active job seekers

  • Detailed screening focused on communication, organisation and customer mindset

  • Close consultation with MotorOne to understand team structure, hiring priorities and operational requirements

Rather than relying solely on job ads, we leveraged our broader customer service and operations recruitment network to access stronger off-market talent.

The outcome

Through our partnership with MotorOne Group, Woods & Co has successfully supported recruitment across:

  • Booking Coordinator recruitment

  • Customer Experience recruitment

  • Order Administration recruitment

By acting as a genuine recruitment partner rather than simply filling vacancies, we’ve helped MotorOne secure quality talent across critical support functions that directly contribute to customer experience and operational efficiency.

Looking to hire customer service or operations talent?

Woods & Co supports businesses across Australia with specialist recruitment across customer service, administration and operational support functions.

We regularly recruit:

  • Customer Experience Specialists

  • Booking Coordinators

  • Order Administrators

  • Customer Service Managers

  • Contact Centre professionals

  • Operations Coordinators

  • Administrative support talent

If you're looking for a recruitment partner that can access both active and off-market talent, our team can help.

About

Case Study: Supporting MotorOne Group with Customer Service and Operations Recruitment

Recruiting customer-facing talent for a national automotive services business

At Woods & Co Recruitment, we understand that in customer-driven businesses, the right support team can have a direct impact on service delivery, customer satisfaction and operational efficiency.

That’s why we’ve been proud to support MotorOne Group, one of Australia’s leading automotive aftermarket and vehicle protection businesses, with recruitment across key customer-facing operational roles. MotorOne operates nationally across automotive services, vehicle protection and customer support, with a broad workforce supporting dealerships, partners and end customers across Australia.

The recruitment challenge

Hiring into customer service and coordination roles can be deceptively difficult, particularly when businesses need candidates who combine communication skills, organisation and strong attention to detail.

MotorOne’s hiring requirements included:

  • Booking Coordinators

  • Customer Experience Specialists

  • Order Administrators

These roles are critical to the day-to-day customer journey, helping ensure bookings are managed efficiently, customers are supported properly and operational processes continue to run smoothly.

In a competitive market, strong customer service and administration talent is often already employed, making proactive recruitment essential.

Our approach

Woods & Co took a targeted recruitment approach focused on identifying candidates with transferable experience across customer operations, service coordination and administrative support.

Our recruitment process included:

  • Talent mapping across automotive, customer service, operations and administrative sectors

  • Proactive outreach to passive candidates, not just active job seekers

  • Detailed screening focused on communication, organisation and customer mindset

  • Close consultation with MotorOne to understand team structure, hiring priorities and operational requirements

Rather than relying solely on job ads, we leveraged our broader customer service and operations recruitment network to access stronger off-market talent.

The outcome

Through our partnership with MotorOne Group, Woods & Co has successfully supported recruitment across:

  • Booking Coordinator recruitment

  • Customer Experience recruitment

  • Order Administration recruitment

By acting as a genuine recruitment partner rather than simply filling vacancies, we’ve helped MotorOne secure quality talent across critical support functions that directly contribute to customer experience and operational efficiency.

Looking to hire customer service or operations talent?

Woods & Co supports businesses across Australia with specialist recruitment across customer service, administration and operational support functions.

We regularly recruit:

  • Customer Experience Specialists

  • Booking Coordinators

  • Order Administrators

  • Customer Service Managers

  • Contact Centre professionals

  • Operations Coordinators

  • Administrative support talent

If you're looking for a recruitment partner that can access both active and off-market talent, our team can help.

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