At Woods & Co Recruitment, we understand that for large customer-facing organisations, hiring the right people can have a direct impact on customer experience, operational performance and commercial outcomes.
That’s why we’ve been proud to support Origin Energy, one of Australia’s leading energy providers, with recruitment across several key customer-facing and operational functions.
For businesses operating at national scale, finding talent who can balance customer service, responsiveness and commercial performance is critical, particularly in fast-moving environments where customer expectations are high.
Recruiting for customer-facing and operational roles at scale comes with a unique set of challenges.
These included:
Finding high-quality customer service professionals who can operate in fast-paced environments
Securing strong sales talent capable of balancing customer engagement with commercial outcomes
Recruiting National Response Officers who can manage time-sensitive operational responsibilities
Maintaining quality and consistency across multiple hires
In highly competitive hiring markets, strong candidates in these areas are often already employed, making traditional job advertising only one part of the solution.
Woods & Co took a proactive and targeted recruitment approach, focused on accessing both active and off-market talent.
Our recruitment process included:
Targeted talent mapping across customer service, contact centre, operations and sales functions
Proactive headhunting of relevant candidates already performing in similar environments
Detailed screening focused on communication skills, responsiveness, stakeholder management and cultural fit
Close collaboration with hiring stakeholders to ensure alignment on role requirements and hiring expectations
Rather than simply reacting to applications, we worked as a recruitment partner, helping ensure hiring decisions were both efficient and commercially aligned.
Through our partnership with Origin Energy, Woods & Co has successfully supported recruitment across multiple business functions, including:
National Response Officer recruitment
Customer Service recruitment
Sales recruitment
By taking a targeted recruitment approach, we’ve helped Origin access quality talent across critical operational and customer-facing roles, supporting both service delivery and broader team performance.
Woods & Co supports businesses across Australia with specialist recruitment across customer operations, service and commercial functions.
We regularly recruit:
Customer Service professionals
Contact Centre teams
Sales Consultants
National Response Officers
Operations Coordinators
Account Management professionals
If you're looking for a recruitment partner that can access both active and off-market talent, our team can help.
At Woods & Co Recruitment, we understand that for large customer-facing organisations, hiring the right people can have a direct impact on customer experience, operational performance and commercial outcomes.
That’s why we’ve been proud to support Origin Energy, one of Australia’s leading energy providers, with recruitment across several key customer-facing and operational functions.
For businesses operating at national scale, finding talent who can balance customer service, responsiveness and commercial performance is critical, particularly in fast-moving environments where customer expectations are high.
Recruiting for customer-facing and operational roles at scale comes with a unique set of challenges.
These included:
Finding high-quality customer service professionals who can operate in fast-paced environments
Securing strong sales talent capable of balancing customer engagement with commercial outcomes
Recruiting National Response Officers who can manage time-sensitive operational responsibilities
Maintaining quality and consistency across multiple hires
In highly competitive hiring markets, strong candidates in these areas are often already employed, making traditional job advertising only one part of the solution.
Woods & Co took a proactive and targeted recruitment approach, focused on accessing both active and off-market talent.
Our recruitment process included:
Targeted talent mapping across customer service, contact centre, operations and sales functions
Proactive headhunting of relevant candidates already performing in similar environments
Detailed screening focused on communication skills, responsiveness, stakeholder management and cultural fit
Close collaboration with hiring stakeholders to ensure alignment on role requirements and hiring expectations
Rather than simply reacting to applications, we worked as a recruitment partner, helping ensure hiring decisions were both efficient and commercially aligned.
Through our partnership with Origin Energy, Woods & Co has successfully supported recruitment across multiple business functions, including:
National Response Officer recruitment
Customer Service recruitment
Sales recruitment
By taking a targeted recruitment approach, we’ve helped Origin access quality talent across critical operational and customer-facing roles, supporting both service delivery and broader team performance.
Woods & Co supports businesses across Australia with specialist recruitment across customer operations, service and commercial functions.
We regularly recruit:
Customer Service professionals
Contact Centre teams
Sales Consultants
National Response Officers
Operations Coordinators
Account Management professionals
If you're looking for a recruitment partner that can access both active and off-market talent, our team can help.
Explore our specialist recruitment areas where industry knowledge meets proven hiring expertise. We work closely with employers and candidates to deliver meaningful connections that drive long-term success.
Explore Now