We are currently partnering with a well-established residential builder to recruit an experienced Client Liaison / Administrator to support customers from pre-construction through to handover. This is a full-time, office-based role suited to someone who thrives on managing multiple stakeholders, maintaining strong client relationships, and keeping complex workflows running smoothly.
This position plays a critical role in delivering a high standard of customer service while coordinating documentation, approvals, and internal processes across the pre-site and on-site stages of construction. You will take ownership of each customer file, ensuring accuracy, compliance, and timely progression through to handover.
Key Responsibilities
Review and validate all sales files to ensure completeness and accuracy
Manage and maintain all customer documentation electronically
Issue client correspondence, including welcome packs and formal letters
Provide regular (weekly) updates to customers throughout the build process
Coordinate permits, siting, contract drawings, and drawing revisions in line with internal timeframes
Maintain detailed customer notes, dates, and status updates within Framework
Follow up finance approvals with customers, brokers, or financial institutions
Prepare and maintain framework dates, status notes, and reports across all client jobs
Attend weekly workflow meetings with up-to-date status reporting and action items
Update scheduling, forecasting, and reporting based on customer and management communication
Provide administrative support to the Tender Presenter
Prepare contract documentation from Sales Estimating information
Proven experience in a client-facing administrative role within residential construction or a similar fast-paced environment
High level of professionalism with a strong customer service focus
Excellent time management skills with the ability to multitask and prioritise effectively
Proactive, organised, and detail-oriented in your approach
Comfortable working autonomously while meeting deadlines and procedures
Strong written and verbal communication skills
High standard of accuracy and presentation in all work
Strong work ethic and reliability
Confident using Microsoft Office and internal CRM / workflow systems