Field Technician
- Melbourne
- Trades & Services
Woods & Co. Recruitment has partnered with a leading Australian payment solutions provider specialising in ATM, EFTPOS, and cash management technologies. With a strong national presence and a reputation for reliability, innovation, and customer service, this business continues to grow across both metro and regional markets.
Due to continued expansion, we are seeking an experienced Field Technician to join their team. This is a hands-on, field-based role offering autonomy, variety, and the opportunity to work with industry-leading technology while delivering critical support to customers.
What’s in it for you?
- Full-time, permanent opportunity
- Company vehicle, tools, and equipment provided
- Competitive salary package
- Work with a growing, technology-driven business
- Strong team culture with support and autonomy
- Diverse role combining field work, technical support, and workshop tasks
- Ongoing training and development opportunities
What you’ll be doing
- Providing onsite technical support, installation, and servicing of ATM, EFTPOS, and payment devices
- Diagnosing and repairing faults, including break/fix and preventative maintenance
- Responding to service calls within agreed service levels, including participation in an after-hours rotating roster
- Conducting testing and validation following installations and repairs
- Completing detailed service reports, including job notes, parts used, and fault diagnostics
- Escalating complex or recurring technical issues to senior technicians
- Assisting with device staging, configuration, and workshop repairs
- Supporting warehouse operations including stock handling and preparation of devices
- Building and maintaining strong relationships with customers and internal stakeholders
- Managing company vehicle, tools, and van stock to ensure readiness and compliance
- Adhering to company policies, procedures, and WHS requirements at all times
What we’re looking for
- Minimum 5 years’ experience as a Field Technician (ATM, EFTPOS, or gaming industry highly regarded)
- Experience within IT field services environments
- Strong fault-finding and problem-solving capabilities
- Solid computer and technical skills
- Excellent communication and customer service skills
- Highly organised with the ability to manage multiple tasks and priorities
- Ability to work both autonomously and within a team
- Strong attention to detail and commitment to quality service delivery
- Current manual driver’s licence
If this sounds like you, please don't delay and APPLY NOW! We are interviewing immediately.
For a confidential discussion please call Flynn on 0489 089 604 Or email: flynn@woodsco.com.au
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability. *You will only be contacted if you are shortlisted.
