Job Description

Customer Service Representative

• 60,000 Per Year + Super
• Brisbane
• Call Centre & Customer Service

Woods & Co are partnering with an rapidly expanding transport and logistics business currently seeking a Customer Service Representative to join their Brisbane team. This is a great opportunity to step into a high-volume, fast-paced environment, within a brand new depot! You’ll play a key role in delivering exceptional customer experiences and keeping operations running smoothly.

What’s in it for you?

• $60,000 – $65,000 + Super
• Willawong, Brisbane | In-office role
• Stable role within a growing national transport business
• Supportive, team-driven environment with fast-tracked career progression
• Hands-on training and development
• Exposure to end-to-end logistics operations

What you’ll do:

• Be the first point of contact for customer enquiries via phone, email & online
• Process bookings, orders & consignment details with accuracy
• Coordinate with operations & transport teams to ensure on-time deliveries
• Provide real-time updates on shipments and delivery schedules
• Resolve issues and handle escalations with professionalism and care
• Maintain accurate records across internal systems & CRM
• Contribute to team performance and continuous improvement initiatives
  

Skills & Experience

• 1-2 years customer service or administration, ideally within transport, logistics, or freight
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, high-volume environment
• Excellent problem-solving and organisational skills
• High attention to detail and accuracy
• Proficiency with computer systems and customer service platforms
• A positive attitude and strong team-oriented mindset

*Please note only shortlisted candidates will be contacted

If you're as passionate about this position as we are, then please don't delay and APPLY NOW!

For a confidential discussion please call Phoebe Ditchburn on 0483 988 071 or email pditchburn@woodsco.com.au

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

Woods & Co specialises in recruitment in Transport & Logistics industry and source candidates for a variety of roles. If this position doesn’t suit you and you are looking for a new opportunity, we’d still love to hear from you info@woodsco.com.au. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

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