Customer Support Officer
- 65,000 Per Year + Super
- Melbourne
- Call Centre & Customer Service
Woods & Co Recruitment is proud to be partnering with a growing Australian payments technology business delivering ATM and payment solutions nationally. We’re looking to speak with customer-focused support professionals with experience across helpdesk, service desk or technical support who enjoy problem solving in a fast-paced environment.
What's in it for you?
- Join an established and growing payments technology business
- Exposure to both customer support and technical troubleshooting
- Diverse role with strong variety in day-to-day responsibilities
- Supportive and collaborative team environment
- Opportunity to build long-term skills within service desk and technical operations
What you’ll do:
- Handle inbound and outbound customer enquiries and support requests
- Perform first-level troubleshooting and triage technical issues
- Log, manage and update incidents through ticketing/case systems
- Coordinate with technicians and third-party providers to resolve issues
- Escalate complex incidents and follow cases through to completion
- Deliver an excellent customer experience while keeping customers updated throughout the process
What we’re looking for:
- Around 1–3 years experience within helpdesk, service desk, IT support or technical customer support environments
- Strong communication skills with confidence speaking to customers over the phone
- Experience working with ticketing, case management or monitoring systems
- Ability to prioritise, multitask and work effectively in a fast-paced environment
- Strong problem-solving skills with a proactive approach to issue resolution
- Comfortable working within a rostered environment and collaborating across multiple teams
If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately. (underline interviewing immediately)
For a confidential discussion please call Ben Teede on 0440 134 225 or email bteede@woodsco.com.au.
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.
*only shortlisted candidates will be contacted
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