IT Support Engineer
- 80,000 Per Year + Super
- Melbourne
- Information & Communication Technology
Woods & Co Recruitment is excited to partner with a well established technology services business that genuinely values proactive IT support and exceptional customer relationships.
Rather than sitting behind a service desk all day, you'll become the trusted onsite technology partner for a portfolio of businesses, taking ownership of their environments, building strong relationships with stakeholders, identifying risks before they become issues, and helping clients get the most from their technology.
This role would suit an experienced IT Support Engineer who enjoys a mix of hands-on technical work, customer engagement and continuous improvement.
What's in it for you?
- $70K - $80K + Super + Car Allowance
- Join a growing and supportive technology business with genuine career progression
- Manage your own portfolio of clients and become their trusted technology advisor
- Work across modern Microsoft cloud and on-premise environments
- Diverse role combining onsite support, infrastructure, networking and continuous improvement
- Ongoing training, certification support and professional development
- Collaborative team culture with access to senior technical specialists
What you'll do:
- Provide Level 2 onsite and remote IT support across multiple client environments
- Support hybrid Microsoft environments including Windows Server, Active Directory and Microsoft 365
- Administer Azure AD, Exchange Online, Intune, SharePoint and OneDrive
- Troubleshoot VMware, Hyper-V and virtualised environments
- Diagnose networking issues including VLANs, switches, wireless networks and firewalls
- Perform proactive health checks and identify opportunities to improve client environments
- Maintain accurate technical documentation and environment standards
- Work closely with internal technical teams on escalations and project delivery
- Build trusted relationships with stakeholders and provide exceptional customer service
- Identify risks, recommend improvements and help clients maximise the value of their technology investments
What we're looking for:
- Experience in a Level 2 IT Support, Systems Administrator or IT Support Engineer role
- Experience supporting hybrid environments across Microsoft 365 and on-premise infrastructure
- Strong knowledge of Azure AD, Microsoft 365, Exchange Online, Intune and SharePoint
- Experience supporting Windows Server, Active Directory, VMware or Hyper-V
- Sound networking knowledge including VLANs, wireless networking and firewalls
- Excellent troubleshooting and problem-solving skills
- Outstanding communication skills with a genuine customer-first approach
- Highly organised with strong documentation and time management skills
- Current Australian Driver's Licence and reliable vehicle
Microsoft certifications such as MS-900, AZ-900 or ITIL certifications will be highly regarded.
If you're an experienced IT Support professional who enjoys being customer-facing and wants to move beyond reactive support into a more consultative, trusted advisor role, we'd love to hear from you.
If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.For a confidential discussion please call Sharon on 0417 829 983 or sharon@woodsco.com.auIf you know anyone that might be suitable for the above position we will offer a $250 referral for successful appointments. Please get in touch with the consultant above ASAP!Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.Only shortlisted candidates will be contacted.#SCR-sharon-hoffman
