Level 2 IT Support Specialist
- 93,750 Per Year + Super
- Sydney
- Information & Communication Technology
Woods & Co Recruitment is excited to be partnering with one of Australia's leading independent financial services organisations to recruit a Level 2 IT Support Specialist for their collaborative internal technology team based in Sydney CBD.
We're genuinely excited about this opportunity because it offers much more than a traditional IT support role. You'll join a business that is renowned for its exceptional culture, invests in its people and provides a professional environment where collaboration, innovation and customer service are highly valued. If you're an experienced IT support professional who enjoys solving complex technical challenges while delivering an outstanding experience for end users, we'd love to hear from you.
What's in it for you?
- Join one of Australia's leading independent financial services organisations with an outstanding reputation.
- Be part of a collaborative, high-performing internal IT team that genuinely values culture and teamwork.
- Work from a modern Sydney CBD office in a supportive corporate environment.
- Enjoy a varied role combining Level 2 technical support, project involvement and continuous improvement initiatives.
- Support a modern Microsoft technology environment across Microsoft 365, Azure and hybrid infrastructure.
- Opportunity to mentor Level 1 IT Support staff and further develop your technical capability.
- Stable, long-term career opportunity with a business committed to investing in its people.
What you'll do:
- Act as the Level 2 escalation point for technical support across Microsoft 365, Azure and Windows desktop and server environments.
- Troubleshoot and resolve complex hardware, software, networking and system integration issues.
- Support and maintain hybrid cloud and on-premise infrastructure.
- Provide technical advice and guidance to staff across the business.
- Take ownership of IT projects and technical initiatives, ensuring successful delivery within agreed timeframes.
- Liaise with external vendors, suppliers and technology partners to resolve technical issues.
- Maintain accurate documentation and contribute to continuous improvement initiatives.
- Ensure compliance with IT processes, information security standards and governance requirements.
- Provide technical guidance and mentoring to Level 1 IT Support staff.
What we're looking for:
- Minimum 4 years' of IT support experience.
- Strong experience supporting Microsoft 365 and Azure environments.
- Solid knowledge of Windows 10/11 and Windows Server.
- Experience supporting Microsoft Teams and collaboration technologies.
- Exposure to Microsoft Intune and endpoint management is highly regarded.
- Previous experience within financial services or another regulated industry is advantageous.
- Excellent communication skills with the ability to build strong relationships across technical and non-technical stakeholders.
- Strong troubleshooting, analytical and problem-solving skills.
- A proactive, customer-focused approach with excellent time management and organisational skills.
- Relevant IT qualification with Microsoft certifications (desirable).
If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.
For a confidential discussion please call Sharon on 0417 829 983 or email sharon@woodsco.com.au
If you know anyone that might be suitable for the above position, we will offer a $250 referral for any and all successful appointments. Please get in touch with the consultant above ASAP!
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.
Only shortlisted candidates will be contacted.
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