Helpdesk Team Leader
- 80,000 Per Year + Super
- Melbourne
- Call Centre & Customer Service
Woods & Co Recruitment is excited to be partnering with a well-established Australian technology business during an exciting period of growth. As the business continues to expand, they’re looking for an experienced Helpdesk Team Leader to lead a high-performing support team, drive operational excellence and enhance the customer experience. We’re looking to speak with people-focused leaders who have a strong background in Helpdesk, Service Desk or Customer Support environments and are passionate about developing teams, improving processes and delivering exceptional service.
What's in it for you?
- Lead and develop a high-performing Helpdesk team within a growing technology business.
- Play a key role in improving operational processes and driving service excellence.
- Join a collaborative team with genuine opportunities for long-term career progression.
- Take ownership of team performance, coaching, mentoring and continuous improvement initiatives.
- Work in a fast-paced environment where your leadership will directly influence customer outcomes and business success.
What you’ll do:
- Lead the day-to-day operations of the Helpdesk team, ensuring exceptional customer service and efficient support delivery.
- Coach, mentor and develop team members through training, performance management and ongoing feedback.
- Act as the primary escalation point for complex customer issues while maintaining strong stakeholder relationships.
- Monitor team KPIs, workload and service levels, producing regular operational reports and identifying improvement opportunities.
- Drive process improvements, maintain documentation and collaborate with internal teams to enhance Helpdesk operations.
What we’re looking for:
- Previous leadership or supervisory experience within a Helpdesk, Service Desk or Customer Support environment.
- Strong communication, organisational and people management skills with the ability to motivate and develop others.
- Experience using call management or ticketing systems, with excellent computer literacy.
- A proactive, customer-focused leader who can manage competing priorities and solve problems effectively.
- Someone passionate about continuous improvement, operational excellence and delivering outstanding customer service.
If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.
For a confidential discussion please call Ben on 0440 134 225 or email bteede@woodsco.com.au.
If you know anyone that might be suitable for the above position we will offer a $250 referral for any and all successful appointments. Please get in touch with the consultant above ASAP!
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.
*only shortlisted candidates will be contacted
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