Woods & Co Recruitment have partnered with a well-established and rapidly expanding IT solutions company that has built a strong reputation for delivering reliable, customer-focused technology solutions.
We are seeking a highly organised and proactive Customer Care & Delivery Specialist to join their close-knit team. You’ll be at the heart of the business, working across customer service, technology, sales support and operations to ensure customers receive a seamless experience from order through to delivery.
This is a fantastic opportunity for someone who enjoys variety, takes pride in their work and wants to build a genuine career within a growing business. You’ll be given the opportunity to learn the technology side of the business, develop your skills and progress into management over time.
What’s in it for you?
$60,000 - $65,000 + Super
Additional $520 per annum for being rostered on call once every five to six weeks
Beautiful modern office in Melbourne’s South Eastern suburbs
Monday to Friday, 9am to 5pm
Vibrant and social office environment
Genuine career progression into management
Onsite parking with a dedicated car space
What do you do?
Manage customer communication via phone and email, maintaining strong relationships and ensuring enquiries are followed through to resolution
Process and deliver customer orders handed over from the sales team, including mobiles, NBN, SIP, mobile applications and hosted phone systems
Set up, provision and customise customer solutions, including mobile porting, activations and phone systems
Coordinate technicians, equipment, vendors and suppliers to ensure customer installations and orders run smoothly
Run customer training sessions and provide support across company systems and products
Maintain accurate customer records, CRM systems and internal databases, as well as processing invoices through Xero
Support the wider team with general office administration and keeping the day-to-day office running smoothly
What do you need?
Highly organised with strong attention to detail
A proactive attitude and genuine willingness to learn
Friendly, patient and customer-focused, with the confidence to communicate with a range of customers
Comfortable learning new technology, systems and processes
Someone who enjoys solving problems and takes ownership of getting things done
Ability to work independently while also contributing to a close-knit team
Comfortable being rostered on call once every five weeks following the initial two-month period
Someone who enjoys a bit of fun in the workplace but knows when it’s time to focus and get the job done
*Please note only shortlisted candidates will be contacted
If you're as passionate about this position as we are, then please don't delay and APPLY NOW!
For a confidential discussion please call Ruby on 0482 086 913 or email ruby@woodsco.com.au
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.
Woods & Co specialises in recruitment in Business Services industry and source candidates for a variety of roles. If this position doesn’t suit you and you are looking for a new opportunity, we’d still love to hear from you info@woodsco.com.au. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!
