Job Description

The Opportunity

An exciting opportunity to join a high-growth, market-leading AI technology company that is transforming how organisations work with complex information at scale. Backed by top-tier investors and trusted by global enterprises, this business operates across 60+ countries and partners with some of the world’s most recognised brands.

As a Customer Success Manager, you’ll play a pivotal role in ensuring customers realise maximum value from a cutting-edge AI platform. You’ll work closely with clients ranging from mid-sized businesses to large enterprises, owning onboarding, adoption, engagement and long-term success.

This is a highly customer-facing role, ideal for someone who thrives on building relationships, solving problems and driving measurable outcomes.

What You’ll Be Doing:

• Own and deliver an exceptional end-to-end customer experience across a sophisticated AI product suite

• Lead onboarding and implementation programs for customers of varying size and complexity

• Act as the primary post-sale point of contact, ensuring smooth handover from sales

• Build strong, trusted relationships with key stakeholders across customer organisations

• Train users on best practices and run product demonstrations to drive adoption

• Develop proactive deployment and engagement strategies to maximise product value

• Analyse customer usage data to identify risks, opportunities and improvements

• Identify upsell, cross-sell and expansion opportunities in collaboration with Sales

• Drive renewals and minimise churn through strong onboarding and engagement

• Act as the voice of the customer, sharing insights with Product, Support and Engineering teams

• Liaise with internal technical teams to resolve issues and influence product enhancements

• Travel domestically and internationally as required to support customer relationships

What We’re Looking For:

• Strong experience in a Customer Success, Account Management or Client-Facing role, ideally within SaaS, technology or enterprise software

• Highly organised with the ability to manage multiple customers and priorities

• Confident, articulate and comfortable presenting to a wide range of stakeholders

• Analytical mindset with the ability to interpret customer data and usage trends

• Excellent communication skills: written, verbal and interpersonal

• Proactive, self-driven and solutions-oriented

• Comfortable working in a fast-paced, high-growth environment

• Passion for customer experience and long-term relationship building

Tertiary qualifications in an analytical, technical or scientific discipline are advantageous but not essential.

Why Apply?

• Join a rapidly scaling AI business with global reach

• Work with enterprise customers across diverse industries

• High-impact role with visibility across sales, product and leadership teams

• Opportunity to grow your career in a world-class Customer Success function

For a confidential discussion, contact Hugh Johnson on 0440 136 509 or email hugh@woodsco.com.au.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability