Job Description

Woods & Co Recruitment has proudly partnered with a leader in the luxury automotive industry. We are on the exciting journey of finding a Customer Service Consultant to join their exceptional team in Melbourne's CBD!

As a Customer Service Consultant, you will be responsible for delivering an outstanding experience to customers, supporting their renowned Business Development Centre. You will leverage your communication skills and passion for premium brands to engage with clients and stakeholders, ensuring the highest level of service excellence.

What’s in it for you?

• Competitive salary
• Flexible working hours
• Stunning new office space in the state-of-the-art Audi Centre Melbourne showroom
• Access to a gym and wellness centre
• Convenient CBD location, close to shops and public transport
• Career progression opportunities
• Supportive and collaborative team environment

What do you do?

• Deliver exceptional customer service through phone and email communication
• Manage enquiries, bookings, and follow-ups for customers
• Build rapport with both internal and external stakeholders to ensure a seamless customer journey
• Utilise telephony and CRM systems to maintain accurate records and provide timely updates
• Contribute to the success of the Business Development Centre by collaborating with team members to meet shared goals

What do you need?

• Proven experience in a customer service or call centre role
• Exceptional verbal and written communication skills
• The ability to thrive in a team-oriented environment and build strong relationships
• Prior experience in the automotive industry (highly regarded)
• Proficiency with telephony and CRM systems is a plus
• A passion for luxury vehicles and delivering exceptional service

If you're as passionate about this position as we are then please don't delay and APPLY NOW! We are interviewing immediately. For a confidential discussion please contact Eliza on 0400 478 061 OR eliza@woodsco.com.au

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.