Job Description

We are currently partnering with a well-established residential builder to recruit an experienced Client Liaison / Administrator to support customers from pre-construction through to handover. This is a full-time, office-based role suited to someone who thrives on managing multiple stakeholders, maintaining strong client relationships, and keeping complex workflows running smoothly.

This position plays a critical role in delivering a high standard of customer service while coordinating documentation, approvals, and internal processes across the pre-site and on-site stages of construction. You will take ownership of each customer file, ensuring accuracy, compliance, and timely progression through to handover.

Key Responsibilities

• Review and validate all sales files to ensure completeness and accuracy

• Manage and maintain all customer documentation electronically

• Issue client correspondence, including welcome packs and formal letters

• Provide regular (weekly) updates to customers throughout the build process

• Coordinate permits, siting, contract drawings, and drawing revisions in line with internal timeframes

• Maintain detailed customer notes, dates, and status updates within Framework

• Follow up finance approvals with customers, brokers, or financial institutions

• Prepare and maintain framework dates, status notes, and reports across all client jobs

• Attend weekly workflow meetings with up-to-date status reporting and action items

• Update scheduling, forecasting, and reporting based on customer and management communication

• Provide administrative support to the Tender Presenter

• Prepare contract documentation from Sales Estimating information

About You

• Proven experience in a client-facing administrative role within residential construction or a similar fast-paced environment

• High level of professionalism with a strong customer service focus

• Excellent time management skills with the ability to multitask and prioritise effectively

• Proactive, organised, and detail-oriented in your approach

• Comfortable working autonomously while meeting deadlines and procedures

• Strong written and verbal communication skills

• High standard of accuracy and presentation in all work

• Strong work ethic and reliability

• Confident using Microsoft Office and internal CRM / workflow systems