Job Description

Woods & Co Recruitment are partnering with a nationally recognised family-owned facilities management business that has grown from humble beginnings in Melbourne into a trusted provider across Australia. Known for their commitment to ethics, service excellence and innovation, they’re looking for a proactive Business Services Coordinator to join their team and support both clients and internal operations.

This role is all about balancing client-facing relationships with operational support – you’ll be the go-to person for clients, help keep projects and schedules on track and ensure the internal team has the support they need to deliver exceptional outcomes.

What’s in it for you?

• Work for a national family-owned business with strong values and growth opportunities
• Be a key part of a high-performing supportive team that values collaboration
• Hands-on experience managing client portfolios and internal workflows
• Opportunities for career development and upskilling across operations and HR
• Fantastic wellbeing initiatives like Pilates and an onsite gym
• Contribute to meaningful community and charity initiatives with paid volunteering days

What will you do?

• Coordinate the full client lifecycle from onboarding to ongoing service delivery and offboarding
• Act as the primary point of contact for client inquiries, service requests and issues
• Support Operations Managers with scheduling, reporting and portfolio oversight
• Maintain and update client data, operational workflows and Monday.com boards
• Track quotes, job cards and variations ensuring approvals and client communication are accurate
• Support compliance, quality and continuous improvement initiatives across the business

What do you need?

• Strong administrative skills with attention to detail and organisational ability
• Excellent communication skills both written and verbal with a client-focused mindset
• Proactive solutions-oriented approach with the ability to manage multiple priorities
• Experience in operations, client services or business support roles (preferably in facilities, service or similar industries)
• Comfortable using digital tools and platforms like Monday.com to manage workflows and reporting
• Hardworking attitude, reliability and a willingness to support colleagues and clients alike

If you’re as excited about this opportunity as we are, don’t wait - APPLY NOW! Interviews are being conducted immediately. For a confidential discussion, please contact Laughlan Judge on Laughlan@woodsco.com.au or 0489 089 797.

We are an equal opportunity employer and value diversity in our workplace. We encourage applications from all backgrounds and experiences.

You will only be contacted if you are shortlisted.