Job Description

Woods & Co Recruitment are proud to be partnering with a globally recognised enterprise e-commerce technology organisation to appoint a Managed Services Manager in Melbourne. This is a rare opportunity to step into a high-impact leadership role supporting complex, large-scale customer environments while helping shape the future of managed services delivery across the APAC region. We’re keen to connect with experienced managed services or infrastructure leaders who thrive in enterprise settings, enjoy mentoring technical teams, and want to play a strategic role in delivering exceptional outcomes for customers.

What's in it for you?

• Competitive salary package, reflecting the seniority and impact of the role.

• Leadership opportunity to manage and develop a skilled technical team while shaping managed services delivery across enterprise clients.

• Exposure to complex, large-scale enterprise e-commerce environments, cloud platforms, and modern infrastructure technologies to further strengthen technical expertise.

• Hybrid working model with flexible hours, supporting strong work–life balance and autonomy in how work is delivered.

• Genuine career growth within a global, enterprise-focused organisation, including involvement in strategy, customer success, and commercial decision-making.

What you’ll do:

• Lead and mentor a team of technical specialists to deliver enterprise e-commerce managed services on time, within budget, and to agreed service levels.

• Act as the primary escalation point for major customer issues while managing stakeholder communication and supporting pre-sales and account growth initiatives.

• Oversee the configuration, support, and optimisation of enterprise infrastructure, including servers, cloud platforms, databases, and application environments.

• Drive operational excellence through release management, change control, performance tuning, documentation, and continuous service improvement.

• Contribute to financial and strategic outcomes by developing costing models, managing managed services expenses, and identifying opportunities to improve efficiency and revenue.

What we’re looking for:

• Proven experience leading technical or managed services teams within enterprise environments, ideally across e-commerce, cloud, or infrastructure platforms.

• Strong hands-on technical capability spanning servers, virtualization, cloud (e.g., Azure), Linux administration, databases, and application support.

• Excellent stakeholder management and communication skills, with the ability to act as a trusted escalation point for enterprise customers.

• Commercially minded and operationally driven, with experience improving service performance, managing costs, and identifying growth opportunities.

• Proactive, adaptable leader with a collaborative mindset, strong documentation discipline, and a passion for continuous improvement and team development.

If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.

For a confidential discussion please call Hugh on 0440 136 509 or email hugh@woodsco.com.au.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

*only shortlisted candidates will be contacted