Job Description

Woods & Co are partnering with a well-established, family-owned business in the building and construction sector, known for its strong values, supportive culture, and long-term career opportunities. With a national distributor network and a reputation for quality and service, this business is entering an exciting phase of growth.

We are seeking a reliable, organised, and proactive Receptionist & Administration Support professional to join the team on a temp-to-perm basis, with clear intent for long-term progression.

This is a hands-on, office-based role supporting operations, customer service, order processing, and engineering coordination. You’ll work closely with an experienced internal lead who will provide full training and guidance.

What's in it for you?

• Temp-to-perm opportunity | $30 - $35 per hour

• Cheltenham Office | On-site Parking

• Quarterly profit share scheme

• Family-owned, values-driven business

• Supportive and close-knit team culture

• Social events and team BBQs

What you'll do?

• Act as the first point of contact, managing 15–20 inbound calls daily and directing enquiries appropriately

• Monitor shared inboxes, respond to enquiries, and manage stakeholder communication across clients, distributors, and internal teams

• Process and enter customer orders into internal systems (Odoo), ensuring accuracy and completeness

• Liaise with distributor networks to confirm job details, availability, and scheduling

• Track order progress, maintain documentation, and flag any delays or issues

• Coordinate engineering-related requests by preparing documentation, sending drawings, and tracking timelines (non-technical)

• Maintain accurate customer, project, and order records, including document control and versioning

• Support general office administration including data entry, filing, reporting, and office supplies

What you need?

• Previous experience in administration, customer service or order processing required

• Exposure to building or construction environments highly regarded

• Reliable and consistent with a strong work ethic

• Positive, “can-do” attitude with a willingness to learn

• Highly organised with strong attention to detail

• Confident communicator, comfortable handling phone-based enquiries

• Team-oriented and supportive leadership