Job Description

Woods & Co have partnered with fast-growing food ingredients and commodity trading company, committed to delivering exceptional products and service to our customers. As they expand, we’re looking for a dedicated Customer Service Representative to join our Melbourne team and play a key role in supporting our operations and client relationships.

As a Customer Service Representative, you will be the first point of contact for customer queries and support, ensuring accurate processing of orders and pricing. Initially, this role will be remote under the direction of the founder, with a planned transition to our St Kilda Road office as operations scale.

You’ll work closely with internal teams and suppliers to keep operations running smoothly and support our account managers in meeting client needs.

What's in it for you

• $80,000 - $90,000 + Super

• Remote work to commence under the guidance of the founder

• Transition into an in-office role at our St Kilda Road headquarters

• A supportive and collaborative team environment

• Opportunity to grow within a fast-moving commodity trading company

• Exposure to the food ingredients industry and trading operations
  

What you'll do:

• Own customer queries, particularly regarding inventory availability and pricing

• Process customer orders accurately and efficiently

• Monitor forward and overdue orders daily to meet customer delivery requirements

• Proactively inform customers and account managers about order status

• Liaise with account managers regarding current and future stock requirements

• Support Director with administrative and operational tasks

• Maintain filing and administrative records

• Ensure accuracy of sales orders and inventory pricing

What you need?

• Previous experience in ingredient trading, commodity's or FMCG (Desired)
• Strong attention to detail and organisational skills

• Excellent communication and customer service abilities

• Ability to work collaboratively across teams

• Proactive problem-solving approach

*Only shortlisted candidates will be contacted

If you're as passionate about this position as we are then please don't delay and APPLY NOW! We are interviewing immediately. For a confidential discussion please contact Phoebe on 0483 988 071 or email pditchburn@woodsco.com.au

Woods & Co specialises in recruitment for the FMCG industry and source candidates for a variety of roles. If this position doesn’t suit you and you are looking for a new opportunity, we’d still love to hear from you “insert info email”. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.