Job Description

Woods & Co Recruitment is working with one of Australia’s most recognised names in automotive care, based in Mulgrave. This role promises fast-paced environment and motivated team hence their major presence within the automotive industry. Offering a strong focus on culture and internal growth, they’re now looking to expand their Customer Service team.

You’ll be handling communications with customers, assisting them through automotive enquires. This is a hands-on, people-focused role that keeps the wheels turning.

If you’ve got experience in customer service or admin, this is a solid opportunity to step into a new role.  You’ll be part of a growing team that values reliability, clear communication, and getting things done.


What's in it for you?

• $60,000 + Super 
• Mulgrave location with on-site parking
• Join a national leader in the automotive industry with a strong reputation
• Career growth – development opportunities across the business
• Supportive team culture – work with innovated systems and active managers

What you'll do? 

• Handling inbound calls and emails, resolving enquiries and scheduling services
• Outbound calls to confirm bookings and follow up on service requests (Warm Leads)
• Manage bookings, orders, invoices, and warranty documents
• Maintain records in fleet portals and liaising with dealerships on memberships
• Coordinate stock shipments and assist with inventory control
• Generate reports, track information, and input invoices via CRM
• Supporting onsite scheduling, audits, compliance, and OH&S tasks
• Assisting the team with ad-hoc duties and general support

What you need?

• 1-2 years experience in fast-paced administrative, customer service or team support role
• Professional written and verbal communication skills
• Driven, positive and collaborative individual
• Great attention to detail 
• Willingness to learn and grow 

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on 0483 988 071 or email pditchburn@woodsco.com.au
  
Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.