Job Description

Woods & Co Recruitment is working with one of Australia’s most recognised names in automotive care, based in Mulgrave. Through fast-paced growth and strategic acquisitions, this company has built a serious presence in the market. With a strong focus on culture and internal growth, they’re now looking to expand their Customer Service team.

You’ll be dealing directly with customers, helping them through the process of getting scratches and dents repaired on their vehicles. It’s a hands-on, people-focused role that keeps the wheels turning.

If you’ve got experience in customer service or admin, this is a solid opportunity to step into a role where your work actually matters. You’ll be part of a growing team that values reliability, clear communication, and getting things done.


What's in it for you?

• $60,000 + Super 
• Mulgrave location with free on-site parking
• Join a national leader in the automotive industry with a strong reputation
• Real career growth – development opportunities across the business
• Supportive team culture – work with motivated people and hands-on managers

What you'll do? 

• Handling inbound calls and emails, resolving enquiries and booking repairs
• Creating job tickets and scheduling technicians with customers
• Making outbound calls to confirm bookings and follow up on service requests
• Managing bookings, orders, invoices, and warranty documents
• Updating records in fleet portals and liaising with dealerships on memberships
• Coordinating stock shipments and assisting with inventory control
• Generating reports, tracking missing info, and inputting invoices
• Supporting onsite scheduling, audits, compliance, and OH&S tasks
• Pitching in with ad-hoc duties and general team support

What you need?

• 1-2 years experience in fast-paced administrative, customer service or team support role
• Professional written and verbal manner
• Motivated, positive and team-oriented attitude
• Great attention to detail 
• Willingness to learn

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on 0483 988 071 or email pditchburn@woodsco.com.au
  
Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.