Job Description

Woods & Co Recruitment has partnered with an exciting and growing company offering a SaaS across Australia and the US.

This company provides software and solutions that help brand leaders to understand people, their experiences and transform physical retail spaces. They  bring together all the benefits of connected IOT devices, artificial intelligence, automation, big data and analytics into one platform.

We are seeking a motivated Client Relationship Executive to support our Customer Success Lead in managing client relationships, ensuring retention and loyalty while driving maximum value from our client’s audio solutions.

What’s in it for you?

• Competitive salary + equity ($70,000 - $85,000 + Super)
• Convenient Abbotsford location
• Join a growing and innovative company leading the retail audio advertising space
• Frequent team gatherings and an inclusive, collaborative culture
• Play a pivotal role in developing client relationships and supporting high-level accounts
• Employee share plan - celebrate business growth and success together
• Flexible WFH arrangements
• Dog friendly office!

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Assist in managing enterprise-level accounts, and gather customer feedback and insights
• Collaborate with Creative and Support teams to maintain user resources
• Update cyclical reports and dashboards
• Coordinate customer communications
• Proactively monitor customer health, prevent churn
• Ensure timely resolution of client issues

Must-Haves:

• 2+ years of experience in customer success, account management, or a related role, preferably in a technology or retail environment
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to manage multiple tasks and projects
• Proficiency in CRM software and customer success tools
• A proactive approach to problem-solving
• A passion for delivering exceptional customer service
• Willingness to travel interstate on occasion as needed

If you're as passionate about this position as we are then please don't delay and APPLY NOW below! If you have questions about the role, please contact Annalisa Townsend on 0417 829 983 We are interviewing immediately. 
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability
  
*You will only be contacted if you are shortlisted.