Job Description

Woods & Co have partnered with a leading Australian energy provider, a household name trusted by millions. We're on the lookout for passionate Customer Service Representatives to join the team! 

In this role, you'll handle inbound calls, resolving faults, emergencies, and general enquiries. With full training provided, you'll gain the skills to deliver effective customer support using problem-solving and forward thinking skills. If you're looking for a dynamic role in a supportive team with great employee benefits this is a rare opportunity!

What's in it for you?

• $35 - $40 per hour + Super + Benefits (Experience Dependent) 
• Monday - Sunday (Hours between 6am to 12am in alternating shifts)
• Overtime and penalty rates 
• 6-month contract with opportunity for a permanent role 
• 8 weeks of training 
• Melbourne CBD office 
• Inbound calls only – no KPIs or sales targets!
• Be a part of Australia's leading energy provider 
• Fantastic company culture that is supportive and allows for opportunity and progression

What do you do?

• Answer inbound general service enquiries via phone and email
• Efficient and accurate documentation of call information
• Be proactive in resolving all issues within regulatory and contractual timeframes
• Assist clients with faults, emergency, and non-emergency enquiries.
• Liaise with relevant in-field resources and supervisors regarding order dispatch, alarm monitoring and alert requirements
• Processing updates and information regarding an event status's
• Plan and dispatch work orders to meet installation deadlines
• Esculate relevant incidents directly to leaders

What you need?

• Citizenship or Permanent Residency 
• Experience in customer service or call handling role
• Industry relevant experience in Energy or Solar (desired)
• Organisational skills to handle multiple workloads
• High-level verbal and written communication skills
• Proactive mindset and passion for learning

If you're as passionate about this position as we are then please don't delay and APPLY NOW below! We are interviewing immediately. For a confidential discussion please email pditchburn@woodsco.com.au or call 0483 988 071. 
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate, and we encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.

*You will only be contacted if you are shortlisted