Job Description

Woods & Co Recruitment has partnered with a truly exciting global business that’s breaking new ground in legal technology. This UK-headquartered company - already featured in Tech Nation’s Future Fifty and a two-time Queen’s Award winner - is now building out its Sydney office, and this is your chance to be one of the first local hires.

In this Support Associate role, you’ll be the first point of contact for high-profile customers including global law firms, retailers, and pharmaceutical giants. You’ll handle inbound issues, manage support tickets, and work with internal tech teams to ensure a seamless customer experience.

What’s in it for you?

• Become a founding member of the Sydney team
• Join a company that’s redefining how the legal world uses AI
• Work with global enterprise clients across multiple industries
• No tech background required - full product training provided
• Career-defining opportunity in one of the world's fastest-growing tech sectors
• Fast-paced, startup-style culture with the backing of an established global company

What will you be doing?

• Act as the first point of contact for customer support issues
• Triage, ticket, and manage client queries from start to finish
• Collaborate with internal technical teams to resolve complex problems
• Build rapport with clients and understand their product use cases
• Develop deep product knowledge to guide and support customers directly
• Help shape the local customer experience as part of the founding Sydney team

What do you need?

• Bachelor’s or Master’s degree in a scientific or analytical field (2:1 or GPA 3.5+)
• Excellent communication and interpersonal skills
• Natural problem-solving ability and high attention to detail
• Strong time management and ability to prioritise
• Desire to work in a customer-facing role
• Any customer support or client-facing experience is a bonus
• Exposure to legal tech, SaaS, or eDiscovery is a plus (but not a must!)

If you're as passionate about this position as we are then please don't delay and APPLY NOW below! If you have questions about the role, please contact Darcy Spackman on 0499 187 524 We are interviewing immediately. 
  
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability
  
*You will only be contacted if you are shortlisted.