Job Description

Woods & Co have teamed up with an Australian-born and ASX-listed energy provider, now considered a household name amongst all Australians - we are in need of Customer Service Representatives to join the team.

The primary focus of this role will be supporting new and existing customers with energy, gas & broadband enquiries. Be fully trained to provide end-to-end customer service using problem-solving and forward. This is a phone-based, inbound (ONLY) role.

What's in it for you:

• $73,000 salary package
• Yearly salary increases and bonus’ (based on performance)!!
• 4 weeks of onboarding from the office
• Ongoing training and development available
• Work from home flexibility (required in office 2 days per week)
• Monday - Friday (Hours between 8am and 6pm (alternating shifts))
• Brisbane CBD office
• Inbound calls only – no hard KPIs or Sales Targets!
• Be a part of Australia's leading energy provider 
• Fantastic company culture

What do you do?

• Answer inbound general service enquiries via phone and email
• Use problem-solving and forward-thinking to resolve all issues within one phone call
• Assist customers with any billing, payments or metering requirements
• Handle customer complaints, hardships and retention-related enquiries
• Build rapport with customers while delivering an end-to-end experience
• Manage CRM systems
• Assist customers with move-ins, move-outs and broadband connections
• Take responsibility and ownership for the customer’s journey   

What do you need:

• Background in customer service/hospitality/retail
• Great attitude to learn and develop.
• Strong team player with the ability to build relationships with teammates in remote offices
• Passionate and eager to help customers
• A bright personality with a can-do attitude
• Strong willingness to learn

If you're as passionate about this position as we are then please don't delay and APPLY NOW! We are interviewing immediately. For a confidential discussion please call Daniella on 0459 979 638 or daniella@woodsco.com.au
  
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  
*You will only be contacted if you are shortlisted.